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reduce that issue and this is what i did not do this is my mistake is go on the website and sign up and when it brings you to the credit card information at the bottom just do not fill that in and my friend did this and actually she was still matched with a therapist she could message uh find brand-new ones if needed and then she was charged again to alleviate that exit out and just push off that payment as long as you can because really you shouldn’t be paying for the time where they’re looking for a therapist for you right you shouldn’t be paying for the time you’re searching for a therapist it’s not treatment and also i think it needs to be charged per session and not monthly one time my therapist stated she was busy and she could not session and she didn’t actually comprise that hour um that i was entitled to per week so that’s essentially what 60 or 70 dollars that i simply spent for nothing so it’s really unmanaged and i truly actually don’t like that at all another issue they do not state clearly how many video or chat sessions you’re entitled to weekly or rather they do but it’s not extremely explicit i needed to go digging through a couple google searches in the faq for example they don’t say clearly how much time you’re entitled to per week and it feels sort of like bargaining or like the luck of the draw for instance my therapist ended up offering me one hour each week but my friend actually states her counselor on betterhelp is just doing about 30 minutes a week so it feels kind of awkward to need to think about that and to need to press your


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counselor for that time you should not have to think of that i wish to just register and focus on treatment i don’t wish to be sort of bothered by this give and take of you know your therapist being hectic and you wanting more time that’s just not proper at all um that’s not what you’re paying to manage you should not need to pay to manage that time in my opinion so yeah it ought to be way method method more regulated and after that again i believe you should pay per those sessions for example it’s not fair that my friend is just getting 2 hours a month and i’m getting four and we’re paying the same quantity so it’s sort of like the wild wild west like unmanaged and type of every guy for themself really i’m truly not a fan truly actually actually not a fan of their payment system actually not a fan of that sort of each scenario is different with the therapist um another thing too which i believe is essential is you can actually choose your own therapist if you register online they put you through this little kind of algorithm test thing and they match you with someone but it’s not obvious however if you i think unmatch that therapist and after that go to the bottom of the page then there’s a tiny little link in the footer that states discover a therapist so you can discover a therapist there and attempt to pay again as late as possible since it looks like they’re kind of trying to get cash from you as quickly as they can which yeah i’m not a big fan of that oh basically better assistance to me it’s fast it’s cheap um but it’s type of like the mcdonald’s of treatment that’s the impression that i get the quality is good however i can tell my therapist is really busy that’s sort of the impression i get of numerous therapists on there is that they’re extremely hectic and it’s a bit

of a struggle to set up with them naturally i reside in japan and numerous reside in america so that’s an additional challenge but yeah overall the financial part of it i’m really not impressed with how they set up their billing system and why i was charged immediately and then paid basically a bit of my time for them to just discover me a therapist and yeah once again my therapist likewise is excellent she’s very good she’s extremely proficient but she appears quite busy and doesn’t respond too rapidly to my messages and again i believe at one week it’s only been one week out of the four or 5 that i have actually done however she was busy and simply we didn’t session so so let’s go to some ideas again tip top exit out of all payments and push that off as long as you can i really do not believe it’s fair for them to make you pay for you looking for a therapist that’s not what the service is if you’re doing better help make sure to keep an eye out for the timing you’re entitled to one hour a week uh suggestion number two so of those one hour a week sessions that you have i advise downloading obs studio which is a screen recording software and if you use that you can really evaluate record